Katy Perry concert cancels in Mexico for lack of security standards: What to do if you have tickets?

Fans of Katy Perry In Guadalajara they will stay with the desire. The singer cannot appear in the city as planned on May 1 and 2 because the Guadalajara sand is not ready to receive the public or the artists safely.

Zignia Live, the organizing company, reported that the construction of the enclosure still does not meet the necessary conditions to offer a show with the expected comfort and security. For this reason, the concerts of Carlos Rivera (April 25) and untouchable (April 26) were also canceled.

“The cancellation of the concerts is outside the control of the artists,” the company explained in a statement, and said that everything possible to have the place ready on time, but it was not enough.

Although this news disappointed many, there is a good one: Katy Perry’s concerts in Mexico City will take place. The pop star will be presented at the Mexico City Arena on Wednesday, Friday and Saturday of that same week as part of its tour The Lifeses Tour.

Zignia Live also detailed the process to recover the money from the tickets. The refund will be completeincluding service charges. The way to ask for it depends on how you bought your tickets:

• If you bought online (online): You do not need to do any procedure. Superboles will contact you directly by email.
• If you bought at ticket offices, stores or other points of sale: From April 22, 2025you must send an email to refunds@superboletos.com With this information:
  • Your official identification (INE or passport)
  • A clear image of your tickets
  • In the subject of the mail, he writes: GDL sand refunds

The company requested patience and understanding, and assured that very soon Guadalajara sand will be ready to offer quality concerts that the public deserves.

For those who hoped to see Katy Perry live in Guadalajara, this cancellation is a hard blow. However, security should always be priority. The important thing is now to follow the refund process and, if possible, look for options to see it in Mexico City.

Zignia Live promised that the enclosure will be finished soon, although it has not been informed if the dates will be rescheduled, meanwhile it is only necessary to wait.