Arena Guadalajara posts its inauguration and cancels concerts by Carlos Rivera, untouchable and Katy Perry

The expected inauguration of the Guadalajara Arena will have to wait. Although its opening was scheduled for next Friday, April 25, the organizers have confirmed that the enclosure is not yet ready to receive the public. Consequently, the concerts of Carlos Rivera, untouchable and Katy Perry have been canceled.

The news was confirmed through an official statement issued by Zignia Live, operating company of the new show forum. The message underlines that the decision is due to security and quality reasons in the experience offered both artists and the public.

“Because the construction of the Guadalajara sand will not be completed with the security and comfort standards for the public and our artists on the planread in the statement.

The company stressed that this situation is beyond the control of the artists and thanked the understanding of fans. “The cancellation of concerts is outside the control of artists, we deeply appreciate their support and understanding.”

Zignia Live also stressed that, although all efforts were made to have the enclosure ready on the promised date, it was not possible to meet the necessary standards. “Although we have made our greatest effort with our contractors and workers, we are not yet completely ready to receive them,” they said.

The message concludes with the promise, “Very soon we will be ready to offer them the experience they expect and deserve.”

Refund process

The company has announced that the reimbursement of the tickets will begin in the next few days. Users who acquired their tickets via web will not have to carry out any procedure, since the organizing company will contact them directly.

On the other hand, those who have bought their tickets at physical points or other media must send an email to refunds@superboletos.com from April 22, 2025, including the following requirements:

• Mail Subject: GDL sand refunds
• Photography of an official identification (INE or passport)
• Legible and complete image of tickets

For more information, users can communicate via WhatsApp to number +52 81 1625 1483 or send a message to the same refund email.

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MB