The concerts of Katy Perry, Carlos Rivera and Untouchablescheduled in the Guadalajara sandthey were canceled because the enclosure does not yet comply with the minimum standards of Security and comfortaccording to the organizing company Zignia Live.
The announcement was given through an official statement in which it was detailed that the construction of the enclosure has not ended, so the shows scheduled between the April 25 and May 2, 2025 They cannot be done.
Affected dates
The three shows were among the most anticipated of the season in Guadalajara.
Official Reasons and Posture
Zignia Live clarified that, despite the joint effort with contractors and technical staff, the sand is not yet ready To receive public.
“We seek to offer shows with the quality and security that you deserve … very soon we will be ready to provide the experience you expect,” said the statement.
How to request reimbursement?
The process of refund varies according to the purchase channel:
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Online purchases: No procedure is needed, the company will contact buyers directly.
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Purchases at physical points or other channels: They must send an email to refunds@superboletos.com from April 22, 2025complying with the following requirements:
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Mail Subject: GDL sand refunds
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Photography of one Official identification (INE or passport)
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Legible image of Physical tickets
For doubts, you can also write to the email mentioned or contact whatsapp al +52 811 625 1483.
The cancellation of these concerts represents a setback for both artists and fans. Although the company said they will soon be ready to offer a better experience, Priority is public security. Do you have tickets? Be sure to follow the reimbursement process according to your purchase type.
