Katy Perry’s concerts in Guadalajara (GDL Arena) They were canceled by the administration of the enclosure, because their construction has not finished yet. This news surprised many fans of the performer of “Dark Horse”who waited with great emotion their presentation. Therefore, the Federal Consumer Attorney’s Office (Profeco) He spoke about a statement. What will happen now?
In addition to Katy Perry concerts In Guadalajara, which were going to be carried out on May 1 and 2, the presentations of Carlos Rivera (April 25) and Untouchable (April 26).
“The cancellation of concerts is outside the control of artists. We deeply appreciate their support and understanding”.
Organizers confirmed the cancellation of the Katy Perry concert in the GDL arena.
In that sense, Zignia Live said that fans who acquired tickets for these events may request their reimbursement without any problem.
How to request the refund of the Katy Perry concert in Guadalajara?
Users who bought Tickets to see Katy Perry Through the website they should not perform any additional procedure. The refund will be made automatically to the bank account with which the purchase was made.
According to Superboles, the portal where the accesses were promoted, an email will be sent to confirm the return.
Follow these steps to ask for your refund from the Katy Perry concert at the GDL arena.
However, those who acquired their entries in outlets or ticket offices must follow the following instructions:
Purchases in Outlets
The user must send an email to refunds@superboletos.com with:
- Legible image of the ticket.
- Official buyer identification (INE or passport).
- Mail Subject: “GDL sand refunds”.
Physical tickets
It must be presented:
- Official identification of who made the purchase (INE or passport).
- Legible image of the ticket or tickets.
The estimated response time is 4 to 7 business days, according to superbolese information.
What to do if I do not get reimbursement?
Profeco reported that it is aware of cancellations in the GDL sand and assured that “It will monitor the return of the amount of tickets for cancellations”.
Therefore, if the reimbursement is not fulfilled within the term promised by the organizing company, users can file a formal complaint.
“Consumer people have the right to compensation not less than 20% of the paid price”
The Profeco stressed.
For doubts or clarifications, users can communicate via WhatsApp to the 8116251483 or to the mail refunds@superboletos.com.
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