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Before the announcement made by the Zignia Live company that the concerts are canceled in the Guadalajara sand of April 25 and 26, as well as those of May 1 and 2, the Federal Consumer Prosecutor’s Office (Profeco) asked the company to return the amount of tickets plus 20% compensation.

Consumers who bought tickets for Carlos Rivera’s concerts on April 25, of untouchables of April 26 and those of Katy Perry May 1 and 2 can go to the various service channels of the supplier to know the procedure and dates of the reimbursement of what the service charges more paid.

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In addition to having the right to compensation of 20% of the price paid because the causes of cancellation are attributable to the promoter of the event since Zignia said the sand will not be completed with the security and comfort standards for the public.

The Profeco He warned that, if the company does not comply with the compensation established in article 92 bis of the Federal Consumer Protection Law, the spectators who acquired a ticket must contact the Profeco to the telephones 55 55688722 and 800 468 8722 or write to email advice@profeco.gob.mx

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