Profeco will supervise refunds after the cancellation of Katy Perry concerts, Carlos Rivera and untouchable in Arena Guadalajara.
The Attorney General’s Office Federal of Consumer (Profeco) announced that it will supervise the process of reimbursement of the tickets acquired for the concerts of Katy Perry, Carlos Rivera and Untouchablesuspended in the Guadalajara sand Because the enclosure will not be ready to receive expected concerts.
The agency will guarantee that the company in charge of the organization of the shows complies with the return of the amount, including service charges, and with a possible compensation not less than 20% of the price paid, as established by the Federal Consumer Protection Law (LFPC).
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Why were concerts canceled?
Zignia Live issued a statement explaining that the Guadalajara sandwill not be ready due to delays in its construction.
“We seek to offer you shows with the quality and security that you deserve and although we have made our greatest effort with our contractors and workers, we are not yet complete Carlos RiveraUntouchable and Katy Perry
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How to process refund?
Zignia Live and Superboles They have established a clear process for returns. Besides, Profeco launched a statement aimed at consumerspointing out the following:
- Total refund: Includes the cost of the ticket and service charges.
It is recommended keep payment vouchers, Physical tickets either Digital Tickets.
Refund according to the purchase method:
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Online purchases:
The refund will be automatic to the card used for purchase. Superboles will send an email with the details of the process within a period of Up to 7 business days. It is not required No action Additional by the buyer. -
Box office purchases or physical sales: From April 22, 2025consumers must send an email to refunds@superboletos.com With the matter “GDL sand refunds”including:
The process will take between 4 and 7 business days. For consultations, WhatsApp is also available +52 81 1625 1483.
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