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Katy Perry concerts scheduled in the Mexico City They have been canceled, generating surprise among their fans. Although all the details have not yet been announced, the news has already been confirmed by the organizers of the event.
Next, we tell you what is known so far and what options will have those who already bought their tickets.
Zignia Live confirmed on Monday the cancellation of the concerts scheduled in the Guadalajara sandincluding the presentations of Carlos Rivera (April 25), untouchable (April 26) and Katy Perry (May 1 and 2, 2025).
Why did they cancel Katy Perry’s concert in Guadalajara?
According to the official statement, the main reason is that The construction of the enclosure does not yet comply with the security and comfort standards necessary to receive the public and the artists; For this reason the events are out of the control of the interpreters, who already had confirmed dates.
Zignia Live said that, although great efforts have been made by the technical and construction team, the Guadalajara Arena is not yet ready for opening.
How can I ask for my refund if I bought tickets?
The Superbolet Ticket sales company has issued an important statement for those users who wish to request a refund.
From April 22, 2025, A specific procedure is established for purchases made through outlets or any other form other than its official website. “
To initiate the process reimbursement of tickets acquired outside the website, the interested parties must send an email to the address: refunds@superboletos.com
- Important: It is crucial that the following legend is included in the email issue: GDL sand refunds. This step is essential for the application to be processed correctly.
Requirements for reimbursements in physical tickets:
In the case of having physical tickets, applicants must attach to their email the following documents:
- An official identification in force (INE or passport)
- A legible and complete image of the acquired tickets.
- Ensure that the image is clear will facilitate the verification of the purchase.
How long do they give me my reimbursement in superboles?
Superboletes reports that the estimated time for response to reimbursement requests sent by email will be 4 to 7 business days. For any additional questions or clarification, the company makes available a contact number via WhatsApp: +52 8116251483 and the same email address refundsos@superboles.com
