Katy Perry sends a message to fans tapatíos and promises to reward them after cancellation in Guadalajara

The plans of thousands of fans in Guadalajara They were frustrated after the announcement of the cancellation of several concerts scheduled in the Guadalajara sand because The enclosure does not meet the necessary safety standards.

Among the affected events are the presentations of Katy PerryCarlos Rivera and untouchable.

According to the published information, the organizing company Zignia Live explained that the construction of the Guadalajara Arena has not reached the optimal conditions to guarantee the safety and comfort of both the public and the artists.

This situation forced to cancel Carlos Rivera’s concerts, scheduled for April 25; Untouchable, scheduled for April 26; And the two dates of Katy Perry, which would be held on May 1 and 2 as part of its tour The Lifeses Tour.

“The cancellation of the concerts is outside the control of the artists,” said Zignia Live in an official statement, where it was also detailed that All possible efforts were made so that the enclosure was ready On time, but it wasn’t enough.

The company asked the attendees and assured that they work so that the Guadalajara sand can offer quality shows in the future.

Despite the disappointment generated by the news among Katy Perry’s followers in Guadalajara, Zignia Live confirmed that The singer’s presentations at the Mexico City Arena will not be affected.

The American artist will offer three concerts in the Mexican capital on Wednesday 23, Friday 25 and Saturday 26, of the same week in which their dates were scheduled in Guadalajara. These presentations are part of their international tour, which has been widely expected by its fans.

For those who had already acquired tickets for the concerts canceled in Guadalajara, Zignia Live detailed the procedure to obtain the full refund, including service charges. According to the statement, the process will depend on the purchase method used:

– If the tickets were acquired online, buyers must follow the instructions provided on the official website of the ticket.

– In case of buying tickets at physical box office, it will be necessary to go to the point of sale with the purchase voucher to start the return process.

The organizing company requested patience to those affected and reiterated its commitment to solve the situation efficiently. In addition, he assured that the reimbursements will be carried out in its entirety, without additional costs for the attendees.

Hours after the publication of the cancellation of the concerts, the star of successes such as Roar, Firework and Hot N ‘Cold He published a story on Instagram where he showed knowledge about the situation and promised to reward his fans Tapatíos in the future.

“Unfortunately, I learned that the construction of the Guadalajara Arena will not be completed for its scheduled concerts next week, including mine of May 1 and 2,” he wrote in English and attached the statement of Zigna Live.

“Last week I sent my team to the sand to make sure we could not do anything to avoid itbut when they arrived, it was evident that the enclosure was not ready or safe to receive my concert or the public, “the pop star continued.

“I wish I could fix this, but you are out of my control. You mean a lot to me and we have shared such a beautiful path that I will be thinking about how I can create something special for Guadalajara fans in the future. I love them all, “he concluded with a broken heart emoji.