Profeco jumps in defense of Katy Perry fans in Guadalajara: will monitor closely that reimbursements are made
Yesterday Zignia Live, promoter of concerts in Mexico, confirmed that the concerts of Katy Perry in Guadalajara were canceled definitively. Immediately on social networks the singer’s fans bitterly received the news and began to ask about the reimbursement of the entries. A few hours ago the Federal Consumer Prosecutor (Profeco) He spoke before the situation and assured that he will be aware of all consumers.
Zignia Live confirmed the cancellation of the events and explained that the reason behind this decision is the delay in the construction and remodeling work of the Guadalajara sand. The enclosure will not be ready for time for Katy Perry concerts, scheduled for May 1 and 2 in the city of Tapatía.
Katy Perry’s event was not the only one affected. The concert of Carlos Rivera agreed for this Friday, April 25, and another of the group Untouchable.
The aforementioned promoter explained the situation in their official channels and also informed those affected by the processes they must carry out to carry out their refund. However, in social networks many began to wonder if in addition to receiving the cost of the ticket, they will also receive the charges for the ticket service.
In the face of doubts and many requests from Internet users that the Profeco explain what would be the rights that as consumers and clients may demand during the reimbursement process, The institution published an informative newsletter in which he assured that he will monitor each step closely and will be ready to address the complaints, if there are.
“In case of non -compliance with the amount of the ticket or that is not done in the established period, those affected can file a complaint,” said the Profeco in their social networks.
In addition, Profeco said that those affected by the cancellation of the aforementioned concerts have the right to receive additional compensation.
“Consuming people … have the right to compensation not less than 20% of the price paid when the causes of the cancellation or change of dates of an event are attributable to the promoter or newsletter of the event, as in this case,” explains the newsletter.
The same document made it clear that customers They must receive the total cost of the ticket, plus service charges. That is, the total amount that the client paid for his entrance. In addition, they must receive financial compensation for the inconvenience.
The above was applauded by many Internet users In social networks. Especially because many of those affected would not only have invested money in the concert tickets, but even in plane tickets, and accommodations or lodging.
The Profeco recommended reading the instructions carefully of the promoter with respect to the refund processes. However, they specified that the return must proceed in the same way as the initial payment. That is, the money must be returned by the same channel by which the purchase was made: whether card or cash.
