Profeco alerted those affected by cancellation of the concert of Katy Perry in Guadalajara -And other more groups-, which must receive the Input return and compensation by the event organizing company.
Through a statement, the Federal Consumer Prosecutor’s Office (Profeco) issued a statement in which he warned that he will monitor the reimbursements and compensation for ticket buyers of the Katy Perry’s canceled concerts, Untouchable and Carlos Rivera In Guadalajara.
It should be remembered that this Monday April 21 The company Zignia Live canceled the presentations of these artists in the Guadalajara sandsince the property “It will not be completed with the security and comfort standards for the public. “
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Given this, Profeco said:
“We will be attentive to the fulfillment of the return of the amount of the tickets acquired by the consuming persons, as well as the corresponding compensation by law.”
Carlos Rivera had scheduled a presentation at the Guadalajara sand for the April 25Untouchable would have a concert day 26 of this month and finally Katy Perry would have a couple of concerts the May 1 and 2but all are canceled.
Therefore, Profeco indicated that in such a situation, the company must indicate its means of contact, dates and way in which the reimbursement and compensation will be carried out to the buyers of the tickets.
To have the return of money, the agency He recommended that consumers have payment vouchers, physical tickets, or, as the case, email with acquired digital tickets.
They will compensate Buyers of Tickets by Katy Perry, Intocable and Carlos Rivera, according to Profeco
“The return must be done using the same payment method with which the purchase was made,” says Profeco.
In addition, he added that consumers have By law compensation not less than 20 percent of the price paid for tickets as long as “the causes of the cancellation or change of dates of an event are attributable to the promoter or newsletter of the event, as in this case.”
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The above is stipulated in the Article 92 bis of the Federal Consumer Protection Law (LFPC).
In the event that the company does not reimburse the concerts of Katy Perry, Carlos Rivera or untouchable, as well as the compensation referred, or does not do so in the period established in the terms and conditions, “The Profeco remembers that there can be a complaint through the consumer phone, 55 5568 872 and 800 468 8722, or through the email advice@profeco.gob.mx”
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