Profeco watches to Salinas Pliego company for the return of Katy Perry concerts

It was a few months ago when Katy Perry announced through the program “The joy comes “ that would give a series of concerts in the Mexico CityMonterrey and Guadalajara, this as part of their World tour “The Lifeses Tour “which has enjoyed enough successexhausting dates in various cities around the world.

However, it was recently reported that Katy Perry concerts programmed in Guadalajara They had to be canceled Because the Guadalajara sand It does not meet the necessary security standards to house events of this magnitude.

It was the promoter company Zignia Livewho reported that The enclosure is still in construction And it will not be ready on time for the Presentations planned for May 1 and 2, 2025. “The cancellation of concerts is outside the control of artists, we deeply appreciate their support and understanding”you can read in your statement placed in your social networks.

Zignia Live is a Grupo Avalanz company, created by the Salinas Pliego family. Currently its president is Guillermo Salinas Pliego, brother of Ricardo Salinas Pliego, the president of TV Azteca. Both companies have agreements that have allowed them to compete with OCESA in the organization of concerts such as Luis Miguel in the Mexico City Arena.

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What other artists were also affected by this statement?

This cancellation not only affects Katy Perrybut also To other artists such as Carlos Rivera and Untouchablewho had Scheduled presentations In the same enclosure April 26 and 27respectively.

Zignia Live He emphasized that the decision was made to prioritize public security and artistsclarifying that The cancellation He is out of the control of musicians and thanking the understanding of fans.

Despite the cancellation in Guadalajara, Katy Perry concerts In the Mexican capital they are still standing. The singer will perform at the Arena Mexico City The days April 23, 25 and 26, 2025. These dates were added due to high demand and success in the sale of tickets.

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What does Profeco say about the reimbursement for the cancellation of Katy Perry concerts?

As for reimbursements, Zignia Live has detailed the process to recover money from Tickets acquired for The canceled concerts. If you bought your tickets online, you do not need to do any additional procedure, given that Superboles will contact you directly by email.

If you acquired them in PHYSICAL QUARKS OR POINTSyou must send an email to refunds@superboletos.com With your official identification, a clear image of your tickets and the matter “GDL sand refunds”.

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The cancellation of concerts in Guadalajara has generated discontent between The fanswho enthusiastically expected the presentation of Katy Perry In his city.

Given this discontent, the Federal Consumer Prosecutor published a statement in which it supports fans who compared their ticket and promises to guide them in the reimbursement process.

In case of non -compliance with the amount of the ticket or that is not done in the established period, those affected can file a complaint. Consumer people have the right to compensation not less than 20% of the price paid.

Article 92 bis of the Federal Consumer Protection Law (LFPC)stipulates that consumers will be entitled to bonus or compensation when the provision of a service is poor, does not provide or provide for causes attributable to the supplier, or for the other cases provided by law.