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Collective demand was generated because “the company did not give a compensatory proposal that took over the damages suffered by thousands of attendees.”
Gabriela Romo 01/05/2025
Discomfort generated the Cancellation of the concerts that Shakira had scheduled at the National Stadium for March 2 and 3, As part of their tour, women no longer cry tour.
According to what was published on the website of the National Consumer Service (Sernac), a collective claim was filed against the Fénix Entertainment producer, whose corporate name is Patagonia Live Spa, responsible for the events that were finally carried out.
According to the supervisory agency, The demand is produced within the framework of another collective claim filed by the entity, Against the producer Cultural Services live LTDA. And the Ticketera Tuaccesso Producciones SPA, for the Grade 3 party in Santiago.
The collective action against the Fénix Entertainment producer was presented because, during the collective voluntary procedure (PVC) initiated on March 3, 2025, The company did not deliver an adequate compensation proposal to respond for the damages caused to thousands of affected consumers.
“Despite the repeated efforts deployed by this public agency, The incumbent administrator has stated not to be in conditions, in the current state of the procedure, to present compensation In the PVC in reference (…) the Sernac warns that what the supplier stated, at the PVC hearings, would not allow the minimum elements to be fulfilled to travel to a future agreement ”, establishes the resolution that accounts for the failed term of the collective voluntary procedure.
