The producer did not present an adequate compensatory proposal after the suspension of the shows at the National Stadium, which led the body to present a collective action in defense of affected consumers.
He National Consumer Service (Sernac) presented a Collective demand against the Fénix Entertainment Producer -Wority Patagonia Live Spa- For the suspension of concerts of Shakira originally scheduled for March 2 and 3, 2025 at the National Stadium.
Judicial action was filed after the failure of the Collective voluntary procedure (PVC) initiated by Sernac, After not reaching a compensation agreement With the event organizing company.
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The entity explained that Fénix did not deliver a proposal that took over the damage suffered by attendees, despite the efforts made during the audiences. Therefore, the service decided to go to justice to Find compensation or compensation For affected people.
According to Sernac, to date they have received 7,469 claims related to these events.
Remember that concert cancellation It was reported just six hours in advance, generating discomfort in Thousands of attendees which were already in the immediate vicinity of the sports venue.
The Colombian singer explained through her social networks that the scenario installed in the National Stadium He was not properly level, which implied a risk for his team and the public. Because of this, The show had to be postponed.
Subsequently, the recitals were reprogrammed and the days were made April 4, 5 and 7 at the National Stadium Park. However, during those dates technical failures and changes in the locations of the attendees were reported, which also generated disagreement.
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It should be noted that the demand against Fénix Entertainment adds to another judicial action that the Sernac presented this week, against the producer CULTURAL SERVICES LIVE LTDA. and the ticketera Tuaccess Producciones Spa, for the cancellation of the so -called Grade 3 party, In Santiago.
“We present these Collective demands so that companies respond as corresponded to those affected, and for each consumer to have access to a concrete solution, fair and proportional to the damage suffered ”, The National Director of Sernac, Andrés Herrera affirmed.
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