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Katy Perry’s concerts, Carlos Rivera and Untouchable, has been done in the Guadalajara sand At the end of April and early May, they were canceled.
Through a statement on its social networks, the Zignia Live company reported that “because the construction of the Guadalajara sand It will not be completed with the security and comfort standards for the public and our artists ”The concerts will be canceled.
“We seek to offer you shows with the quality and security that you deserve and although we have made our greatest effort with our contractors and workers, we are not yet completely ready to receive them.”
Zignia Live
What days were Katy Perry, Carlos Rivera and untouchable at the Guadalajara Arena?
Carlos Rivera It was going to be presented on April 25, Untouchable April 26 and the singer Katy Perry It would be on May 1 and 2.
They also stressed that “the cancellation of the concerts is beyond the control of the artists” and thanked the support and understanding.
The company said that “we will soon be ready to offer them the experience they expect and deserve” and reported on the reimbursement process.
What will the concert refund process be like?
People who have bought tickets via web are mentioned that it will not be necessary to carry out any procedure, “we will contact us via mail.”
While purchasing from outlets and any other form that is not a web will be from this April 22, it must be sent to the address: refundo@superboletos.com The following requirements to be able to start the refund process, important in the mail issue, include: GDL sand refunds.
Physical tickets: Official identification (INE or passport) and legible and complete image of tickets.
And that the response time by mail will be 4 to 7 business days.
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